SusceptaSupport
Write to [email protected]. Say which iPhone and iOS version you use, and what you tapped before the problem.
I paid, but the app asks me to subscribe
On the purchase screen, tap “Restore purchases”. Use the same Apple ID you subscribed with. On a new iPhone, this is how the subscription comes back.
Cancelling
Open Settings → your name → Subscriptions → Suscepta → Cancel subscription. You can also get there from Profile in the app. You keep access until the end of the period you already paid for.
Refunds
Apple handles billing, so refunds are requested from Apple at reportaproblem.apple.com. We can’t see or refund your payment ourselves.
Moving or deleting my data
Your goals, plans and journal are stored only on your iPhone. There is no account and no sync, so they don’t follow you to another device. To delete everything, go to Profile → “Erase all data”, or delete the app. Deleting your data does not cancel your subscription.
The AI doesn’t answer
The diagnostic, plans and daily actions need an internet connection. If a request fails, wait a few seconds and try again. If it keeps failing, write to us with the time it happened.